Refund policy

At Cutebee, we want you to feel the joy of creation. Your confidence in our kits is our top priority. Whether you’re a seasoned builder or starting your first project, we are here to support you every step of the way.

🛡️ FREE Replacement Parts Guarantee

Missing a tiny piece? Don't worry! Whether it arrived damaged or you accidentally broke it during assembly, we’ve got you covered. To help us send you the exact piece you need, please follow these simple steps:

  • Provide your Order Number.
  • Attach a clear photo of the damaged part or indicate the missing part on the instruction manual.

Once we have these, we offer FREE replacement parts to ensure you can complete your masterpiece with peace of mind.

🚚 35-Day Shipping Guarantee

We stand by our delivery. We understand you're excited to start building, so we track every package closely. If your kit hasn't arrived within 35 days, we will issue a full refund or resend a new one immediately—no questions asked.

💖 7-Day Hassle-Free Returns

Not 100% in love with your kit? No problem! We offer a 7-day hassle-free return policy.

  • If you change your mind: Simply contact our support team within 7 days of receiving your package to start the process.
  • Return Shipping: For personal reasons (e.g., no longer want the item), the return shipping cost will be covered by the buyer.

⏱️ Fast & Transparent Refunds

Once your return is received and inspected, we won't keep you waiting:

  • Approval: We will notify you of the approval within 24 hours of receiving the return.
  • Payment: Your refund will be processed back to your original payment method within 3-7 business days.

📦 Cancellation Policy

Changed your mind right after ordering? You can request a cancellation within 24 hours of purchase for a full, immediate refund.

📫 Contact Us

If you have any questions or encounter any issues with your order, we are always here to help!

Our support team will review and address your request within 24 hours on business days.

  • • Live Chat: Click the chat icon in the bottom right corner of our store.
  • • Email: cutebee0708@hotmail.com

(Please remember to include your Order Number and Photos in your email for a faster resolution!)