Contact Us
Product Service
Dear friends, please send after-sales issues to our email and purchasing issues to the online chat. To serve you better, please avoid sending the same issue to both channels. We will reply as soon as we see your message!
Official Website official@cutebee.net
Amazon Orders booknook.aftersales@hotmail.com
After-Sales Dept cutebee0708@hotmail.com
Common Requests
* Note: Website after-sales is only for orders placed on cutebee.net.
1. Reissue Accessories (90-Day Warranty)
DIY kits purchased on our website include a 90-day warranty. During this time, we offer one free opportunity to reissue accessories. Please provide your product model and the accessory code (e.g., A15) from the manual.
2. Digital Manual (English PDF)
If you need an electronic manual, please send the product model and a photo of the kit to customer service. We will send the English PDF to you within 24 hours.
Tip: For other languages, we recommend using a translation app to scan the English manual.
Tip: For other languages, we recommend using a translation app to scan the English manual.
3. Logistics & Tracking
To check your package status, please provide your Order Number. You can also use the chat box in the lower right corner for real-time purchasing help.