Contact Us
Product Service
After-Sales Service Email Address: cutebee0708@hotmail.com & marketing@cutebee.net
Our website can only provide after-sales service for customers who place orders on our website.
1. Reissue accessories:
DIY kits purchased on our website have a 90-day warranty. During the warranty period, there is an opportunity to reissue accessories for free.
If you have missing accessories, please provide the product model and the accessory code you need.
2. Electronic version of the manual:
If you are missing the manual, please send the product model and product picture to the customer service, and the customer service will send the electronic version of the English manual to your mailbox.
We only have the English version of the manual.If you need the manual in other languages, you can use the translation software to take a photo and translate the English manual.
3. Logistics problems:
If you want to ask about the logistics of the package, please send the order number to the customer service, and the customer service will check the logistics of the package for you.
4.Other questions:
If you have any other questions, please feel free to contact us in the dialog box in the lower right corner.
Business Cooperation
1. Internet celebrity cooperation:
If you are an Internet celebrity in social media such as Facebook, Tiktok, Insagram, Youtube, you are very interested in our products and want to cooperate with us, please contact our email: marketing@cutebee.net
Customer Service Hours:
GMT : 9:00-19:00
Due to the time difference, please forgive us that we cannot reply you right away, but we will reply you within 24 hours.
Company :
Hongkong LiMo International Trading Limited
Company Address:
Room 101A, 1/F, GENPLAS FACTORY BUILDING, 56, HOI YUEN ROAD, KWUN TONG, KLN, HONG KONG
How it works
Grab your exclusive gifts by being part of our loyalty program
Ways to earn
Earn more points for different actions, and turn those points into awesome rewards.
Get more points by completing these missions
Ways to redeem
Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.
Frequently Asked Questions
Explore this section to find comprehensive answers to all your questions about the loyalty program.
Simply register an account on our website, and you’ll automatically become a member with the base tiers: Apprentice Bee.
There are 3 membership tiers, based on your total spending over the past 12 months:
Apprentice Bee – Join upon registration
Artisan Bee – Spend $200 or more
Queen Bee – Spend $500 or more
You can earn points through:
Shopping ($1 = 1 point, higher tiers earn more)
Actions like registering, subscribing, leaving reviews, signing in, and social media interaction
Extra points on your birthday and Member Day (The 15th of each month is our Member Day)
Points can be redeemed for cash discounts, coupons, or special gifts. See our "Points Redemption Guide" for details.
Yes, points are valid for 12 months from the date they are earned. Please use them before they expire.
Share your unique referral link, and both you and your friend will receive a 20% off coupon. Referral rewards are valid for 30 days.